Terms of Service

Last updated: 14 September 2026 · Effective 1 August 2026

1. Who these terms apply to

These Terms of Service ("Terms") are a contract between you and Chiku Live LLP, a limited liability partnership registered in India ("Chiku Live", "we", "us", "our"). By downloading the Chiku Live app, creating an account, or using any part of the service, you agree to these Terms. If you do not agree, do not use the app.

2. Accepting these Terms

You accept these Terms when you:

  • create a Chiku Live account, or
  • access the app after a revised version of these Terms has been published.

We may update these Terms at any time. We will give you reasonable notice of material changes by posting a notice in the app or by other means. Your continued use after notice constitutes acceptance.

3. Who can use Chiku Live

You must be at least 18 years old. By creating an account you confirm that you are 18 or older. The app asks for your date of birth during sign-up and uses a date-picker that limits selection to dates 18 or more years in the past. This check is enforced within the app at sign-up; it is not independently verified by our server. If we learn that an account belongs to a person under 18 we will terminate it.

One account per person. You may hold only one Chiku Live account. The app uses a biometric face-verification system (see section 6) that detects duplicate faces during the face-enrollment step and blocks face enrollment on the second account, which prevents that account from accessing host features (Go Live, 1-on-1 calls, PK battles, parties, and withdrawals).

Eligibility by law. You may only use Chiku Live where it is lawful to do so in your jurisdiction.

4. Your account and security

Registration. You can register with an email address, a phone number, or a Google account. You must provide accurate and current information.

Single-device sign-in. Only one device session may be active at a time. If you sign in on a new device, the previous session is automatically ended. We send a security notification to your account when a new device sign-in is detected.

Account security. You are responsible for keeping your password and your 6-digit security code confidential. Do not share your credentials with anyone. Notify us at contact@chikulive.com if you suspect unauthorised access to your account.

Display name and display ID. Your display name must be unique across the platform and is set by our system. Your 4-digit display ID is assigned automatically and cannot be reused once released.

5. Age verification and content rating

Chiku Live is an adults-only live video platform. All content on the service — including live streams, profiles, posts, and messages — is intended for adults aged 18 and over. By using the app you confirm your age.

6. Face verification

What it is. To go live, host a party, accept a paid 1-on-1 call, enter a PK battle, or withdraw earnings, you must complete a one-time biometric face-verification check using your device camera. The check uses AWS Rekognition (Amazon Web Services, region ap-south-1, India) and confirms that a live human face is present.

Why we require it. Face verification establishes that one real person holds one account and prevents multi-accounting, fraud, and underage access to host features.

What happens with your face data. A face-recognition vector (a mathematical representation of your face, not a photograph) is stored in AWS Rekognition. An enrollment selfie image is stored in a private, server-only location accessible only to authorised staff and is never shown to other users. When your account is deleted, the face vector is deleted from AWS Rekognition and the enrollment selfie and all associated private data are deleted from our database as part of the 30-day purge process (see section 17).

Multi-account block. If the face you submit during enrollment is already registered on another Chiku Live account, your enrollment attempt will be blocked and you will not be able to use host features on that account. Each person may verify on one account only. A blocked account can still be used as a viewer account.

Cashout requires server-side verification. The requirement for face verification before a withdrawal is enforced on our server, not only in the app.

7. Community rules and prohibited content

You may not use Chiku Live to:

Sexual and nudity content - Post, stream, or share nudity, sexually explicit content, or any sexual content involving minors.

Violence and weapons - Post, stream, or share content that depicts or promotes graphic violence, gore, weapons, or dangerous activities.

Solicitation and off-platform contact - Share personal contact details (phone numbers, email addresses), handles from other platforms, or links designed to move interactions off Chiku Live in images or text.

Harassment and abuse - Harass, bully, threaten, or intimidate any other user. - Create accounts or use features for the purpose of targeting another user.

Deception and fraud - Impersonate any person or organisation. - Create more than one account or circumvent a ban by creating a new account. - Attempt to manipulate rankings, coins, points, or gifts fraudulently.

Illegal content and activity - Post content that violates any applicable law, including content related to drugs, trafficking, terrorism, or child exploitation. - Use the service to commit fraud or financial crimes.

Age restriction - Use the service if you are under 18. - Attempt to gain access to host features if your account has been blocked from face verification.

8. Live streaming, 1-on-1 calls, PK battles, and parties

Going live. To start a live stream you must pass face verification (section 6). Female users may go live at any level; male users must reach level 10 or above.

Cover photo check. Your stream cover photo is checked against your enrolled face using AWS Rekognition before your stream is published.

1-on-1 calls. Paid calls are billed by the minute at the per-minute rate set by the host. Coins are deducted from the caller's balance in real time. Face verification is required for the host to accept a call.

PK battles and parties. These features require face verification to participate as a host.

Conduct during live sessions. All community rules in section 7 apply during live streams, calls, PK battles, and parties. We may end a live session at any time if we believe a violation is occurring.

Live video infrastructure. Audio and video in live streams and calls is delivered through our self-hosted LiveKit server at media.chikulive.com. We do not guarantee uptime or stream quality, and streams may be interrupted by technical issues.

No end-to-end encryption. Live streams and calls are not end-to-end encrypted. They pass through our infrastructure and may be accessible to us for moderation purposes.

Screen recording. We do not technically block screen recording of live streams or calls.

iOS clipboard reading on first launch. On iOS, when you first open the app after installing it, the app reads the contents of your device clipboard once to detect whether a Chiku Live referral code ("chikuinvite:…") was placed there by the Chiku Live website. No other clipboard content is used or stored. iOS 14 and later may show a system notification when this read occurs.

9. Content moderation, reports, warnings, and enforcement

Automated moderation. Photos and videos you upload (profile photos, post media, direct message images) are scanned by Google Cloud Vision SafeSearch for nudity and violent content before being published. Videos are additionally scanned by Google Cloud Video Intelligence for explicit frames.

User reports. Any user can report another user, a message, or a stream. Reports go into a moderation queue reviewed by our staff. Reports contain the reporter's identity, the target's identity, the reason, and any details you provide. This information is visible only to staff.

Manual moderation. Our moderation team (including sub-administrators) can: - Issue warnings. - Lock a user's ability to post media (media lock). - Suspend an account temporarily. - Permanently ban an account.

Appeals. If you believe moderation action against your account was applied in error, contact us at contact@chikulive.com.

We do not promise to remove all harmful content. We do our best to enforce these rules but cannot guarantee that all rule-breaking content will be found and removed promptly.

10. Virtual coins, gifts, and points

Coins. Coins are a virtual currency you purchase with real money through Apple App Store or Google Play in-app purchase ("IAP"). Coins have no monetary value and cannot be exchanged for cash. They are used to send virtual gifts, pay for 1-on-1 calls, and purchase VIP plans and fan club memberships.

Gifts. Gifts are virtual items you send to hosts using coins. Gifts have no independent monetary or cash value.

Points. When a host receives gifts or call payments, they earn points. Points are a separate accounting unit used to calculate host earnings. Points have no independent monetary or cash value except as described in the withdrawal rules in section 11.

No refunds. All coin purchases are final. Coins, once purchased, cannot be exchanged, returned or refunded.

Coin pricing. Coin prices are set by the Apple App Store or Google Play and are shown in the app at the time of purchase. Prices vary by store and region.

VIP plans and fan clubs. VIP plans and fan club memberships are purchased using coins within the app. They are not refundable in coins or cash once used, except as required by applicable law.

No property right. Coins, points, gifts, fan club memberships, and VIP status are virtual items provided under licence. You do not own them. We may modify, remove, or reset virtual items as part of operating the service.

11. Host earnings and withdrawals

Who can withdraw. Only hosts who have completed face verification (section 6) can request a withdrawal.

Minimum amount. The minimum withdrawal amount is USD $10.

Increments. You may withdraw in multiples of $10 (for example, $10, $20, $30) or the full balance of your withdrawable points, even if that full balance is not a multiple of $10.

Exchange rate. 10,000 points = USD $1. This rate is fixed on our servers and is applied at the time each withdrawal request is processed.

Security code. Each withdrawal request requires you to enter a 6-digit security code that you set in your account settings.

Processing holds. Points earned from IAP-funded coin purchases may be subject to a 72-hour hold before they are available for withdrawal. This hold is applied to prevent fraud and chargebacks.

Method-specific fees. The following fees apply per withdrawal request: USDT — 1.5% of the gross withdrawal amount; bank transfer — 3% of the gross withdrawal amount; EPAY — a flat fee of 10,000 points (equivalent to USD $1). The applicable fee is shown before you confirm a withdrawal request and is deducted from the gross amount. The gross amount, fee, and net payout are all recorded separately.

Pending limit. You may have at most 3 pending withdrawal requests at one time.

Settlement. Withdrawals are paid out manually by our finance team. We do not guarantee a processing time but will aim to process requests within a reasonable period.

After account deletion. If your account is deleted (section 17), payout details stored on your withdrawal records are redacted, but the withdrawal amounts and timestamps are retained for audit purposes.

12. Agencies and coin sellers

Agencies. If you participate in the Chiku Live agency programme, additional terms provided in the app or by our team govern that relationship.

Coin sellers. Authorised coin sellers operate under separate agreements with us. If you are not an authorised coin seller, you may not sell coins to other users.

13. Content you post — your licence to us

You own your content. You keep ownership of the photos, videos, audio, text, and other content you submit to Chiku Live ("Your Content").

Licence you give us. By posting Your Content, you grant Chiku Live a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, display, transmit, reproduce, modify for formatting, and distribute Your Content solely for the purpose of operating, improving, and promoting the service. This licence ends when you delete the content or your account (subject to the deletion timeline in section 17 and the retention of content that is part of other users' interactions).

You are responsible for Your Content. You warrant that you have all rights necessary to grant this licence, that Your Content does not violate any law, and that it complies with these Terms and our community rules.

Content visible to others. Your profile information, posts, live streams, call entry/exit events during a stream, and gift-send events during a stream are visible to other users of the service. Direct messages are visible only to the participants of that conversation.

14. Intellectual property — our content

All software, design, text, graphics, and other content provided by Chiku Live (other than Your Content) is owned by or licensed to us. Nothing in these Terms transfers ownership of our intellectual property to you. You may not copy, modify, distribute, or reverse-engineer our software or content except as permitted by applicable law.

15. Third-party services

The app uses the following third-party services:

  • Google Firebase (Firebase Authentication, Firestore, Cloud Storage, Cloud Functions, Cloud Messaging) — hosting, authentication, real-time database, and push notifications.
  • Amazon Web Services — Rekognition and Cognito (region ap-south-1, India) — face biometric verification.
  • LiveKit (self-hosted at media.chikulive.com) — live video and audio streaming. Your Firebase UID and display name are transmitted to this server as part of the session token for room management purposes.
  • Google Cloud Vision API — automated image content moderation.
  • Google Cloud Video Intelligence API — automated video content moderation.
  • ipapi.co — IP-address-based country detection (your device's IP address is sent to this service to determine your country code).
  • Apple App Store / Google Play — in-app purchases.
  • AI Bio (Groq / llama-3.1-8b-instant) — optional feature, not currently active. When available and used, your display name and selected interests are sent to Groq to generate a profile bio. No photo is sent.
  • AI Glow-Up (Replicate / zsxkib/instant-id) — optional feature, not currently active. When available and used, a selfie photo you submit is sent to Replicate to generate an AI-styled portrait.

We are not responsible for the practices of these third-party services. Use of the app constitutes consent to data being processed by these services as described.

16. Privacy

Our Privacy Policy describes how we collect, use, and share your personal data. It is incorporated into these Terms by reference. Please read it before using the service.

A summary of key points:

  • Personal information (email, phone, date of birth, active session, login device) is stored in a private part of your account accessible only to you and authorised staff.
  • Your public profile (display name, display ID, profile photo, bio, country, level) is visible to all signed-in users.
  • Face biometric data is held in AWS Rekognition (India) and in a private, admin-only database location.
  • Your device's IP address is sent to ipapi.co to detect your country.
  • Presence status (online/offline/live/on call) and last-seen time are visible to signed-in users.
  • In-app privacy settings (such as hiding your presence or profile visits) affect how information is displayed in the app's own UI. They do not prevent the underlying data (presence, visit records) from being recorded on our servers.

17. Account deletion

Requesting deletion. You can request account deletion from within the app. Deletion is subject to a 30-day grace period (the "cooling period") during which your account is suspended but not yet deleted. You may cancel the request during this period.

What is deleted after 30 days. After the cooling period, we run a purge that: - Deletes your face biometric vector from AWS Rekognition. - Removes your social graph (followers, following, friends) and decrements affected users' counts. - Deletes your posts and the associated post media from storage. - Deletes your uploaded files from our file storage (profile photos, profile video, AI Glow-Up photos, stream cover photos, post media, coin seller materials, and outgoing chat files). - Deletes voice note audio files you recorded in live rooms where you were the host. - Deletes your invite links and pending OTP records. - Removes your entries from public leaderboards/rankings. - Deletes your Firebase Authentication account. - Deletes your full account record and all associated private data (including private account data, face enrollment records, and security data).

What is NOT deleted from storage. The following files are not automatically deleted when your account is purged: - Image attachments you sent in direct messages. These remain because they form part of the conversation history visible to the recipient. - Voice note audio files you sent as a viewer in another host's live room (these are associated with the host's account, not yours).

What is retained in the database. The following records are kept after deletion: - Financial ledger records (gift transactions, coin transactions, call records, fan club transactions, VIP purchase records) — retained for audit and legal purposes. Payout method details on withdrawal records are redacted; amounts and timestamps are kept. - Text messages exchanged during 1-on-1 paid calls (stored in our call records database). - Real-time data written during live streams you participated in as host or viewer, including gift events, entry announcements, top-gifter aggregations, and stream visitor records. These records accumulate during streams and are not tied to the account deletion purge. - Records of invite rewards you earned, including your display name at the time the reward was recorded. These appear in a public invite feed visible to signed-in users and are not deleted when your account is purged. - Records of profile visits you made to other users' profiles (stored under those other users' accounts, not under yours). - Moderation reports involving your account. - Support tickets. - Messages that are part of other users' conversation histories.

No guaranteed timeline. Deletion is processed by an automated job that runs daily. Actual deletion may occur within 24 hours after the cooling period ends.

18. Disclaimers

The service is provided "as is". To the fullest extent permitted by law, Chiku Live makes no warranties, express or implied, about the reliability, availability, accuracy, fitness for a particular purpose, or non-infringement of the service.

No guarantee of earnings. We do not guarantee any level of earnings from hosting, gifting, referrals, or any other feature of the service.

User-generated content. We do not endorse, verify, or take responsibility for any content posted by users.

19. Limitation of liability

To the fullest extent permitted by applicable law:

  • Chiku Live and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the service.
  • Our total liability to you for any claim arising out of or relating to these Terms or the service will not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.

Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded by law.

20. Indemnification

You agree to indemnify and hold Chiku Live harmless from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third party's rights.

21. Termination

We may suspend or permanently terminate your account if we reasonably believe you have violated these Terms or any applicable law, or if we decide to discontinue the service, with or without notice.

You may stop using the service at any time and delete your account as described in section 17.

Upon termination, all licences granted to you end. Sections 10 (coins/gifts/points — no property right), 13 (content licence), 18, 19, 20, 22, and 23 survive termination.

22. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or the service will be subject to the exclusive jurisdiction of the courts in India, unless applicable consumer protection law requires otherwise.

Grievance Officer. In accordance with applicable law, users may raise complaints with our Grievance Officer:

Grievance Officer, Chiku Live LLP
Email: contact@chikulive.com

We will acknowledge grievances within 48 hours and resolve them within 30 days where possible.

23. General

Entire agreement. These Terms, together with the Privacy Policy and any additional terms applicable to specific features, form the entire agreement between you and Chiku Live regarding the service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.

No waiver. Failure to enforce any provision of these Terms does not waive our right to enforce it later.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

24. Contact us

App name: Chiku Live
Website: https://chikulive.com
Support email: contact@chikulive.com
Operator: Chiku Live LLP, India